Dakota Christopher Rose
// Technology Support Specialist | Systems Operator
Professional Summary
[01]
Technically adept and people-focused Technology Support Specialist with a proven track record in endpoint management, enterprise device deployment, and Microsoft 365 administration. Experienced supporting over 2,000 devices across multiple campuses in a dynamic K-12 school district. Skilled in solving novel technical issues, mentoring junior technicians, and bridging the gap between users and engineers. Committed to professional development through lab-based learning, certifications, and hands-on experimentation.
Technical Skills
[02]
- Endpoint Management (Mosyle, Microsoft Intune)
- Apple & Windows Device Support
- Microsoft 365 Admin Center (MFA, Conditional Access, Compliance)
- Active Directory, Group Policy, PowerShell Scripting
- Pi-hole, PiVPN, NTP Server Configuration
- Network Troubleshooting (DHCP, DNS, ARP, nslookup, traceroute)
- Ticketing Systems (Incident IQ), Knowledge Base Management
- Soft Skills: Escalation Management, Customer Empathy, Communication
Certifications
Microsoft 365 Fundamentals (MS-900)
■ CERTIFIED
Incident IQ Agent & Admin
■ CERTIFIED
Apple Device Support Professional
■ CERTIFIED
CompTIA A+ Certification
IN PROGRESS
Professional Experience
[03]
Technology Support Specialist
Coppell Independent School District — Coppell, TX
SEP 2026 — PRESENT
- Sole onsite technician for Coppell Middle School North and Denton Creek Elementary, managing and maintaining a fleet of 2,000+ devices across both campuses.
- Resolved 70–100 tickets per week, driving the open ticket backlog down from 120+ to under 20 through systematic prioritization and efficient troubleshooting.
- Diagnosed and resolved complex support issues through iterative problem-solving, refining approaches until achieving consistent, reliable outcomes.
- Provided peer mentorship to fellow technicians through collaborative troubleshooting sessions and escalation triage support.
- Built and maintained knowledge base articles documenting recurring fixes — including Vivitek display resets and DUO VPN errors — measurably reducing repeat ticket volume.
Customer Support Technician
Coppell Independent School District — Coppell, TX
MAY 2023 — SEP 2026
- Sole onsite technician for Canyon Ranch and Valley Ranch Elementary; responsible for 1,400+ devices.
- Configured and supported iPad and MacBook deployments across grade levels.
- Resolved complex issues including DUO authentication failures, NTP drift, and malware flagging.
- Supported fellow techs via troubleshooting mentorship and escalation triage.
- Documented fixes in KB and reduced future ticket volume (e.g., Vivitek display reset, DUO VPN errors).
Merchandising Associate
The Home Depot — Denton, TX & Various Locations
JUL 2020 — NOV 2022
- Managed large resets, inventory control, and trained new hires.
- Coordinated with departments for process standardization.
Apprentice Electrician
Askin's Electrical Construction — Dickson, TN
SEP 2021 — JAN 2022
- Installed low-voltage (RJ45/coax) and electrical wiring in new construction.
Drumline Coach
Kern High School District — Bakersfield, CA
JUL 2016 — MAY 2017
- Designed percussion arrangements and maintained PA system.
Cook
Panda Express — Bakersfield, CA
JAN 2018 — AUG 2018
- Maintained food safety and multitasking under pressure.
Projects & Labs
[04]
Active Directory Lab
Built Windows Server domain, scripted 1,000 users via PowerShell, and applied GPOs to simulate onboarding and workstation policies.
Microsoft 365 Sandbox
Created test tenant and configured MFA, Conditional Access, and compliance policies. Monitored Microsoft Defender analytics for Exchange, Endpoints, and Identities.
Proxmox Virtualization Server
Deployed homelab hypervisor on Dell OptiPlex using Proxmox. Automated weekly backups, hardened system with UFW, and configured additional webserver for sandbox testing.
Pi-hole & PiVPN
Deployed Pi-hole for network-wide ad blocking and PiVPN for secure remote access. Simulated DNS failover scenarios to inform production firewall configurations.
Self-Hosted Portfolio Site
Built and self-hosted on repurposed laptop using Ubuntu + NGINX, UFW firewall rules, port forwarding, and DNS records. Troubleshot subnetting, SSH, and network ports.
Xubuntu Workstation
Installed lightweight Linux distro on a repurposed laptop to study Linux internals and test bash scripting workflows.
Education
[05]
Bakersfield College
General Engineering
2018 – 2021
California State University, Fresno
Geomatics Engineering
2015 – 2016
Professional Development
[06]
- Studying for CompTIA A+ certification
- Working on Git and GitHub Fundamentals online trainings
- Working toward Microsoft Certified: Windows Server Hybrid Administrator Associate
- Working toward CompTIA Security+ Certification
- Reading "Computer Systems: A Programmer's Perspective"
- Following Microsoft & Apple Tech Communities, ZDNet, TechRepublic, r/sysadmin, and Spiceworks