Hello, I am Dakota Rose.

Professional Summary

Technically adept and people-focused Level 2 IT Support Technician with a proven track record in endpoint management, enterprise device deployment, and Microsoft 365 administration. Experienced supporting over 1,400 devices across multiple campuses in a dynamic K12 school district. Skilled in solving novel technical issues, mentoring junior technicians, and bridging the gap between users and engineers. Committed to professional development through lab-based learning, certifications, and hands-on experimentation.

Technical Skills

• Endpoint Management (Mosyle, Microsoft Intune)
• Apple & Windows Device Support
• Microsoft 365 Admin Centers and Azure (MFA, Conditional Access, Compliance)
• Active Directory, Group Policy, PowerShell Scripting
• Pi-hole, PiVPN, NTP, Web Server Configuration
• Network Troubleshooting (DHCP, DNS, ARP, nslookup, traceroute)
• Ticketing Systems (Incident IQ), Knowledge Base Management
• Soft Skills: Escalation Management, Customer Empathy, Communication

Certifications

• Microsoft 365 Fundamentals (MS-900)
• Incident IQ Agent & Admin Certifications
• SC-900 (Security, Compliance, Identity Fundamentals) – In Progress
• Apple Device Support Certification – In Progress